FAQ

Mobile Medic & surgery FAQ in Newcastle

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What services are available?

For patients, we offer home visits for treatment of illnesses requiring attention when your doctor is not available. We encourage patients to see their own doctor for routine consultations. Our service provides backup if you are unable to see your doctor within normal surgery hours, or if you have a medical condition that cannot wait until the next day. We communicate with your doctor to facilitate continuity of your treatment and ongoing care.

What are our hours?

For house calls, our booking line is open beginning at 4 pm on weekdays and from 10 am Saturday morning throughout the entire weekend.

Our hours of operation are:
Weeknights: 6 pm to 7 am (taking bookings from 4 pm)
Weekends: Noon Saturday to 7 am Monday
Public Holidays: 24 hours

After Hours (Newcastle) Medicals Service (mobile Medic or Doctor to your home) provide home visits by qualified general practitioners during the hours we are operational. Please telephone 4943 6666 during the hours listed to arrange a booking.

After Hours Clinic: Our clinic hours of operation are
Weeknights: 5.30 pm to 9 pm
Saturday Noon to 9 pm
Sunday 9 am to 9 pm
Public Holidays 9 am to 9 pm

How can we help you?

Our friendly staff, who will request the patient’s details and symptoms, answer all calls. These details are then passed on to the nearest available doctor. Our system records the time of the call as well as the time the doctor completed the call. If the patient deteriorates, please phone again so our operators can suggest an alternative course of action. Should we experience any unforeseen delays our staff will attempt to contact you.

Is your area covered?

After Hours Medical Service covers a vast area covering the Newcastle, Lake Macquarie area. To confirm if your area is within our geographical boundaries please contact the office on 02 4943 6666. An online map is also available to view on our contact page.

What happens after I am seen by a doctor?

A medical report of each visit is forwarded to your doctor. Where appropriate, e.g., hospital admission, death or special circumstances, a telephone call is made next morning to your doctor advising the details. Pathology results will be forwarded to the patients GP to follow up. For abnormal results, the GP will be contacted by phone immediately or referred to the Services Medical Director to organise the appropriate follow up.

What are the fees?

All visits or surgery consults are bulk billed, except for overseas visitors, patients without a valid Medicare card or workers compensation.

How do you manage my personal information?

Your medical record is a confidential document. It is our policy to maintain the security of personal health information at all times and to ensure this information is only available to your doctor and authorised members of staff. Patient reports are completed by the locum at the time of the consultation and sent to your doctor the next day.

What are my rights?

If you have a problem you would like to discuss, please feel free to talk to our office staff. We take your concerns, suggestions and complaints seriously. You may also send a written complaint to our Medical Director who will complete an appropriate investigation and inform the complainant of the outcome. However, if you wish to take the matter further there are several options available, including Health Care Complaints Commission Locked Bag, 18 Strawberry Hills, NSW 2012. Their telephone is 9219 7444.

Do you attend deaths?

We are often requested to attend a patient to confirm death. The locum doctor verifies the time of death and that all vital functions have ceased. This allows the patient to be moved to the funeral parlour of the family's choice. The death certificate will be completed by the patients GP the next day.
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